General terms and conditions - Vakantiechalet in Zeeland

Vakantiechalet in Zeeland, Julianahoeve Renesse
In possession of A. Schalkoort and J.D. Jeremiasse (‘owner)
Version January 2022

Application

These general terms and conditions apply to reservations and agreements relating to ‘Vakantiechalet in Zeeland’ located at Hoogenboomlaan 42, 4325 DM in Renesse at Camping & Beachresort Julianahoeve.
In these general terms and conditions, the person who concludes a rental agreement with us in regard to the rental of the holiday home is referred to as ‘tenant’.
These general terms and conditions apply regardless of your (prior) reference to any own or to other general terms and conditions. We disclaim all terms and conditions to which you refer or which are used by you.
Agreements deviating from these general terms and conditions are only valid if agreed in writing.

Article 1 – Reservations

We only accept reservations from people who are 21 years or older. Reservations by people younger are not valid in accordance with the general terms and conditions of Camping Julianahoeve. We reserve the right to refuse a reservation at any time – without stating reasons.
After you have made a reservation, you will receive the following documents within five days: a confirmation, the general terms and conditions and an invoice. The conditions described under article 2 apply to payment of the invoice.
We request that you check these documents for accuracy and notify us immediately in case of any inaccuracies. If you have not received a confirmation from us within five days of making the reservation, please contact us immediately. If you fail to give this notification, the reservation is expired and you can no longer appeal to the reservation.
The moment we have confirmed the reservation, an agreement is concluded between tenant and owner. The agreement concerns the rental of the holiday home for recreational use, which by its nature is of short duration ex art. 7:232 paragraph 2 of the Dutch Civil Code.

Article 2 – Payment

The following conditions apply to payment:
I. Payments must be cashless (given and realized remotely);
II. 50% of the invoice amount must be paid within 14 days after the invoice date. The remaining 50%, as well as the entire deposit must be paid one month before the arrival date;
III. If your reservation is within one month before the arrival date, 100% of the invoice amount and the deposit must be transferred upon receipt of the invoice.
Payments must be made by bank transfer to IBAN: NL25 RABO 0367 4231 89 to A. Schalkoort in Goes stating the invoice number.
By making a (partial) payment of the entire rent, you confirm that you have read and agree with the general terms and conditions. The lease ends by operation of law after the expiry of the agreed period.
In the event of late payment, as described under section a. of this article, you will be in default immediately after expiry of the payment term. In that case, we reserve the right to cancel your reservation and dissolve the agreement.
The rent is, as indicated in the invoice sent:
I. Including cleaning costs;
II. Including use of gas, water and light;
III. Including tourist tax to the municipality of Schouwen-Duiveland;
IV. Excluding facility fees of Beachresort & Camping Julianahoeve: € 4,50 per person (from two years) per night. De campsite will contact you about this prior to your arrival.

Article 3 – Deposit

A € 350,- deposit will be charged to the tenant, which serves to guarantee damage and/or costs in the broadest sense of the word that we can contain in the event of non-compliance with the tenant’s obligations as a good tenant and those accompanying the tenant.
As already described in Article 2 under section II and III, the deposit must be paid together with the (second) payment of the invoice.
In the event that the deposit is not paid, we are entitled to deny the tenant access to the holiday home. If you fail to pay the deposit, we are also entitled to dissolve the agreement with immediate effect.
The deposit or any remainder thereof after settlement of any claims (e.g. damage to inventory/holiday home and/or other costs such as extra cleaning) will be refunded within 14 days after departure to the account from which the original payment has been received. Any (further) claim for compensation will not be cancelled by us despite any refund.
When the deposit appears insufficient to cover all costs in the event of (any) damage, we reserve the right to hold you liable for the (remaining) costs.

Article 4 – Amendments

If the tenant wishes to make changes to the booking after the agreement has been concluded, we are not obliged to comply with this. It is at our free choice whether and to what extent the desired changes will be accepted. In principle, changes within four weeks before arrival cannot be granted.
If the tenant wishes to change the period of stay to a different or non- contiguous period after the agreement has been concluded, the cancellation provisions as stated in Article 5 apply. Another period of stay means a period that is not within the period of stay reserved by the tenant (and confirmed by the owner).

Article 5 – Cancellation

Cancellation by the tenant must always be done in writing (by email). The following conditions apply:

In case of cancellation, partial payments are not refunded.
In the event of cancellation, the tenant owes the following percentage of the rent as compensation:
I. 50% of the total rent if cancelled up to two months before the arrival date;
II. 75% of the total rent in case of cancellation up to one month before the arrival date;
III. 90% of the total rent in case of cancellation within one month before the arrival date;
IV. 100% of the total rent in case of cancellation from seven days until the day of arrival.
V. If you have not arrived within 24 hours after the agreed date without further notice, this is considered a cancellation and 100% of the rent is due.
In the event of cancellation on our part (in accordance with Article 9) any money already paid will be refunded.

Article 6 – Key collection

The key can be obtained from the reception of Camping Julianahoeve during the regular opening hours as can be found on the website: www.julianahoeve.nl/en/opening-hours.
The tenant is never entitled to duplicate the key for whatever reason. Should the tenant nevertheless do so, then a fine of € 500, – will be charged, without prejudice to the actual costs.
We lend the key to the holiday home to the tenant. The key remains the property of the owner.
In case of loss, theft or any other way of losing the key, the tenant owes an amount of € 100,-.

Article 7 – House rules

During school holidays the holiday home can only be booked per week (from Saturday to Saturday). During low season you can choose which day you arrive.

The tenant must be present during the (entire) stay if users are present at the holiday home.
The tenant and other users must behave as a good tenants during their stay in and around the house.
In principle, you can use the holiday home from 3 p.m. on the day of arrival. On the day of departure, you must vacate the holiday home by 11 a.m. at the latest.
One car or motorcycle is allowed on the campsite and must be parked in the parking lot belonging to the holiday home.
Charging electric cars at our holiday home is not allowed. Camping Julianahoeve has a charging point for electric cars near the reception.
Pets are not allowed.
The holiday home is a smoke free property. Smoking indoors (including smoking e-cigarettes) is not allowed. If this happens, this can lead to extra cleaning at the expense of the tenant.
No open fire may be used outdoors.
Grilling is allowed on the properties barbecue. The barbecue must be cleaned before checking out.
The campsite offers good options for recycling waste. The recycling areas are indicated in yellow on the campsite map.
The use of water and electricity is included, but we kindly ask you to use this sparingly.
It is not allowed to stay in the holiday home with more people than agreed upon (when booking) and/or with more than the maximum of five people applicable to the holiday home, unless otherwise agreed in writing. This can lead to the premature termination of the rental agreement on our part, without refund of the rent.
Moving any furniture, as well as sound or television equipment, or taking any part of the (indoor) inventory outside is expressly prohibited, with the exception of the tableware/glasses and cutlery for your meal outside.
For the other conditions regarding to your stay, reference is made to the regulations of Camping Julianahoeve, which can be downloaded from the website: www.julianahoeve.nl/en/regulations.

Article 8 – Departure and cleaning

The holiday home must be left in the same condition as found on the arrival date. This includes:
I. Leave in broom clean conditions, inside and out;
II. Inventory kitchen complete, clean, dry and placed back in the cupboards;
III. Duvet covers and any other linen (if rented) collected in the bathroom;
IV. Leave dishwasher and refrigerator clean and empty;
V. Do not leave food in cupboards, refrigerator, freezer or elsewhere in the holiday home;
VI. Empty bins;
VII. Report any breakage, loss and/or damage to the owner.
In case of incorrect use or leaving the holiday home incorrect or incomplete, additional costs can be passed on to the tenant and deducted from the deposit (e.g. extra cleaning costs € 50,- or kitchen inventory at the price of new value).
On the day of departure the key must be returned to the reception of Camping Julianahoeve (during regular opening hours). When it is very busy, you may be asked to deposit the key in the mailbox at the barrier.
All costs that arise due to a late check out, will be recovered from you and deducted from the deposit.
Items found after your departure will be kept for a reasonable period of time, but we will not take any responsibility for this. Posting an item is only possible at your expense.

Article 9 – Force majeure

Force majeure on our side occurs if the execution of the (partial) agreement, temporarily or otherwise, is prevented by circumstances beyond our control. This includes danger of war, strikes, roadblocks, fire, floods and other disturbances or events.

Article 10 – Liability/complaints/damage

During the relevant rental period of the holiday home, the tenant and other users are fully responsible/liable for all damage caused to the property, the inventory and all items belonging to the rented object, unless the tenant and other users can demonstrate that the damage cannot be attributed to them. We therefore recommend that you inspect the inventory thoroughly for defects and damage on arrival. If you notice any damage or defects, please report this to us immediately or in any case no later than the day after arrival.
We accept no liability for theft, loss or damage of/to objects or persons of whatever nature, during or as a result of the stay in the holiday home.
We accept no liability for construction activities on (main) roads, etc. in the surroundings of the holiday home.
We do not accept any liability in the event of the breakdown or incapacitation of technical equipment, utilities, the (partial) non-functioning of the internet and/or the TV.
The costs of normal maintenance and repair of defects are for our account. If defects occur, the tenant must inform us immediately and follow our instructions as much as possible.
If you still want to submit a complaint, it must be submitted to us in writing (by e-mail) within 14 days of leaving the holiday home.

Article 11 – Applicable law

All our terms and conditions from the rental agreement/house rules, as well as any disputes arising therefrom, are exclusively governed by Dutch law.